Privacy Policy

Cookies

What are cookies?

Cookies are small text files containing information that enable a web server to recognize a user and store settings so that future uses can be made faster and optimized for the user. By using our website you agree to the use of cookies. If you write a comment on our website or sign up for our newsletter, you agree to save your name, e-mail address and our website in cookies. This is a convenient function so that you do not have to enter all this data again if you write another comment. This metadata is stored indefinitely. This way we can automatically recognize and share comments instead of keeping them in a moderation queue. Comments from visitors of our website will be analyzed by an automated spam detection service.

Improving the use of the website

Polylang & multilanguage support was removed on 01.10.2018

Embedded Content

Contributions on this website may contain embedded content (e.g. videos, pictures, contributions etc.). Embedded content from other websites behaves exactly as if the visitor had visited the other website. These websites may collect information about you, use cookies, embed third-party tracking services and record your interaction with that embedded content, including your interaction with the embedded content if you have an account and are logged in to this website.

Google Analytics

We stopped Google Analytics on 01.10.2018

Preventing The Registration Of Cookies

You can prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser addon https://tools.google.com/dlpage/gaoptout. Opt-out cookies prevents the future collection of your data when you visit this website. To prevent Universal Analytics from collecting data across different devices, you must opt-out on all systems used.

Data processing by Pulsation Audio

Your Rights

With regard to your personal data, you have the right of information about the personal data concerning you, (free of charge once a year) to correction, deletion, restriction of processing, objection to processing as well as to data transferability and revocation of consent at any time. Please note that any objection to this Privacy Policy may result from a bad experience with our service.

Personal Information

As far as personal data such as names, addresses, IP addresses and e-mail addresses are collected on our pages, this is, as far as possible, always on a voluntary basis. Our goal is to collect, store and use data from users as little as possible.

The Customer Area

The customer area provides a seamless way to work with our customers. We share all the information regarding our work there. The customer area provides a secured and locked area that only the administrator and the specific customer can view. The user needs to be registered and at least the attribute of “customer” to view the area in general.

You confirm receipt of a customer account by filling in the form that links to this data protection agreement. You can email us at any time at eric@pulsation-audio.com to initiate the deletion process of your user account. Please note that this process can take up to two weeks.

The customer portal is provided by the WordPress plugin: “WP Customer Area”. In the customer portal, all data is created, personalized and transferred by hand and made available by the user through registration process on the website. The form sends the data to our website, secured through SSL encryption, in which your data is combined to a database. We do not pass this data on to third parties and do not analyze this data, they serve exclusively for the use of the customer portal on our website and our services, for identification and invoicing as well as the assignment of company-related information.

Files are managed by a google drive account and the links provided only enable you to download the files through the customer area. All files will be available by the “share link” option from google drive.

After logging in, you can adjust this information in your user account on your own. You can also add a profile picture. This profile picture is used exclusively for the purpose of identifying and personalizing your user account.

The Learning Area

The learning management system provides a clean way to interact with and share our knowledge. The learning area is only available to registered users with the attribute “student” or “closed beta”.

You confirm receipt of a student account by filling in the form that links to this data protection agreement. You can email us at any time at eric@pulsation-audio.com to initiate the deletion process of your user account. Please note that this process can take up to two weeks.

The learning area is provided by the wordpress plugin: “Lifter LMS”. In the learning area, all data is created, personalized and transferred by hand and made available by the user through registration process on the website. The form sends the data to our website, secured through SSL encryption, in which your data is combined to a database. We do not pass this data on to third parties and do not analyze this data, they serve exclusively for the use of the customer portal on our website and our services, for identification and invoicing as well as the assignment of company-related information.

After logging in, you can adjust this information in your user account on your own. You can also add a profile picture. This profile picture is used exclusively for the purpose of identifying and personalizing your user account.

Privacy Policy for Third Party Services & Links

We work with various third-party services by integrating them into our website or by giving you as a user the opportunity to access platforms and links to them. These third party services also have their own privacy statements and handle the data differently than we do, which means we have no influence over the privacy practices of these services. To view the privacy policy of the respective services, please use the following links. There you can find out under which conditions the organisation obtains information, what data is collected and how it is protected:

We use WordPress as the basis for the website and various extensions of the plugin store.
WordPress Version: 4.9.8-de-DE

WordPress Plugins

This list is subject to change at any time. We are not obliged to inform you of these changes. This list may be incomplete until the next update. Some of these plugins may set cookies.

Newsletter and comment function

We completely removed the comment functionality of wordpress on 01.10.2018

For sending the newsletter we use Mailchimp, Google spreadsheets, the Google Drive and possibly other Google services. Only the employees of the company have access to these documents. An exception to this are of course the services themselves, which have their own data protection regulations. Google uses the data collected from you as part of your services for the following purposes: providing the services, maintaining and improving the services, developing new services, providing personalised services, including content and advertisements, measuring performance, communicating with you (we mean pulsation audio), protecting Google, its users and the public. You will find further information on data protection for Google services in the “Data protection declaration for website services”.

On the other hand, we use the webmail service of cyon GmbH for sending the newsletter. From there we send out our newsletters and can also get in contact with customers. You will find further information on data protection for the cyon GmbH webmail service under “Data protection declaration for website services”.

Customer reviews (Testimonials)

In order to make our website is transparent and to give customers an opportunity to evaluate our service, we send our customers a questionnaire based on a Google form at the end of our work. The customer can leave a rating here. In doing so, we always collect the name and written opinion of the service and, if the client wishes to state this, his Job-TItle/ employment/ artist name/ or on whose commission he is acting, how many stars he would give us, his website and a personal picture. We use all or part of the information we collect to make it publicly available on our website so that others can view these reviews and get an idea of our services. By filling out the customer evaluation you declare your agreement to this.

Data transmission on the Internet

We would like to point out that data transmission over the Internet (e.g. communication by e-mail) can have security gaps. A complete protection of the data against access by third parties is not completely possible. Our website is provided with an SSL certificate.

Our handling of your data

We take care to use your personal data responsibly and to protect it. The data collected by us for sending newsletters will not be passed on to third parties without your express consent, unless legal action has to be taken.

Contacting and dealing with complaints

If you have any queries, complaints or the like, please contact the above-mentioned persons, who act as data protection officers of the company, and contact them via the e-mail address provided. We will do our best to process your request as soon as possible and to your full satisfaction. In the event of any legal infringements, we will immediately take the necessary steps for improvement and redress.